Terms & Conditions

Welcome to DreamLifeGetaway! To ensure a seamless and professional travel experience, please take note of the following terms and conditions that apply to all bookings made with us. DreamLifeGetaway may be referred to as DLG throughout these terms.

Payments

Invitation Requirement: Bookings can only be confirmed and payments made after receiving an official invitation from DreamLifeGetaway. Any payment made without an invitation will not be recognized, and DLG will not be held responsible for any associated errors or misunderstandings.
A non-refundable deposit of 30% of the total booking amount is required within 48 hours of receiving the invitation and making a reservation. Failure to make this payment may result in the cancellation of your booking.
The remaining balance must be paid no later than 60 days before the scheduled arrival date.
Payment details, including bank transfer instructions, will be sent via email with your booking confirmation. Please include your full name and retreat date when making electronic payments.
Additional charges, such as for laundry or other expenses, can be settled in cash or by direct transfer at the end of your stay.

Activity Disclaimer

Activity Disclaimer: DreamLifeGetaway offers access to a range of activities, including but not limited to surfing, hiking, and guided tours. While we provide information and guidance, these do not constitute professional advice, safety assurance, or supervision. Participation in all activities is at your own risk, and DLG is not responsible for injuries, accidents, or other incidents that may occur.
Risk Acknowledgment: Activities such as surfing and hiking carry inherent risks, including but not limited to injuries, accidents, and damage to personal or rental property. By participating, you acknowledge these risks and agree to take necessary precautions to ensure your safety and the safety of others.
Equipment Use: Surfboards, hiking gear, and other equipment provided by DreamLifeGetaway must be used responsibly. If you damage or break any equipment during your use, you will be held financially responsible for repair or replacement costs. Replacement costs will be determined based on the current market value of the item.
Third-Party Equipment and Property: Any damage to equipment, property, or materials belonging to third-party partners (e.g. surf schools, accommodation providers) caused by a participant is the sole financial responsibility of that participant. DLG accepts no liability for such damage and will not reimburse third-party partners on the participant's behalf.
Physical Preparedness: Participants are responsible for assessing their physical and skill readiness before engaging in any activities. DLG is not responsible for injuries resulting from engaging in activities beyond your capabilities.
Supervision and Safety: You are expected to adhere to safety guidelines and instructions provided by our team or local guides. DLG is not liable for incidents arising from reckless or unsafe behavior, failure to follow instructions, or engaging in activities under the influence of alcohol or drugs.

Passports and Travel Visas

Please ensure your passport is valid for at least six (6) months after your intended return date. You are responsible for securing all necessary visas for your destinations and transit locations.

Travel Insurance

We strongly recommend purchasing travel insurance at the time of booking to cover potential cancellation fees, accidents, or unforeseen circumstances. Please confirm that your insurance includes coverage for activities such as surfing, hiking, or other adventurous experiences.

Cancellations, Refunds and Flexible Rebooking

Deposits (30% of the total booking cost) are non-refundable.
Any trip cancellation must be made in writing by sending an email in order to be considered eligible.
For cancellations made more than 60 days before the arrival date, we will refund additional payments (beyond the deposit), less any applicable bank or transaction fees.
Flexible Rebooking: regardless of the reason for your request, you may reschedule your booking to a different DreamLifeGetaway trip or departure date, free of rebooking charges, provided you notify us at least 60 days before your original arrival date. In that case, all amounts already paid, including the deposit, will be transferred to the new booking, subject to availability and any price difference between the original and new trip. Rebooking requests made less than two (2) months before your original arrival date are subject to our standard Cancellations and Refunds terms above, meaning the deposit remains non-refundable and forfeiture rules may apply.
Cancellations made within 60 days of arrival will result in forfeiture of the total booking amount.
No refunds are provided for early checkouts or no-shows.
Minimum group size: a girls' trip is fully confirmed once a minimum of 4 participants have booked. If this minimum has not been reached 45 days before the scheduled arrival date, DreamLifeGetaway reserves the right to cancel the trip. In this case, you will receive a full refund of all amounts paid, including the deposit.
Missed or cancelled flights, including due to delays, airline issues, or personal circumstances, are the traveler's own responsibility and are treated as a no-show under these terms. No refund will be provided by DreamLifeGetaway in this situation; please refer to your airline and travel insurance for compensation.
In the rare event that DreamLifeGetaway must cancel a girls' trip due to insufficient participant numbers or other unavoidable reasons, you will receive a full refund.

Official Travel Advisory: Code Red

Under the EU Package Travel Directive (2015/2302), you are entitled to cancel free of charge and receive a full refund of all amounts paid, including the deposit — paid out within 14 days of cancellation — if a code red (code rood) travel advisory is issued by the Dutch Ministry of Foreign Affairs for your destination.
DreamLifeGetaway uses the official travel advisory of the Dutch Ministry of Foreign Affairs (Nederland Wereldwijd, nederlandwereldwijd.nl) for your specific destination as the objective reference point for this right, regardless of your nationality or country of residence.
This right applies once a red / "do not travel" advisory is issued for your specific destination and remains in effect at your arrival date. It does not apply if the advisory concerns a different country or region, if it was already in effect at the time of booking, or at the yellow or orange level — in those cases, our standard Cancellations and Refunds terms apply.

Conditions

DreamLifeGetaway (DLG) shall not be held responsible for any disability, injury, death, damage, liability, loss, cost, expense, delay, inconvenience, and/or loss of enjoyment that may be suffered or incurred by you, any other person, or corporation, whether directly or indirectly, caused by or arising from:
Force Majeure Events:
Any events beyond the control of DreamLifeGetaway, including but not limited to war, civil unrest, terrorism, acts of government or authorities, extreme weather conditions, natural disasters (such as tsunamis, earthquakes, floods, fires, or winds), strikes, industrial action, illegal activities, accidents, or failure of transportation services, equipment, or machinery.
Unmet Special Requests:
The inability of DLG, its tour operators, hoteliers, transport providers, or other service providers to meet special requests, including those related to age, medical conditions, physical abilities, dietary needs, allergies, or preferences for smoking or non-smoking accommodations or seating.
Third-Party Actions or Delays:
Any negligence, delays, cancellations, or other actions or omissions by airlines, boat operators, land operators, transfer companies, or any other third parties involved in providing goods or services for your booking arrangements.
Participant Behavior or Noncompliance:
Any failure by you or other participants to comply with laws, notices, instructions, tour information, or itineraries provided by governments, regulatory authorities, DLG, its service providers, or other third parties. This includes incidents caused by:
Alcohol or drug consumption.
Reckless or dangerous behavior.
Failure to take necessary precautions or exercise due care.
Participating in activities beyond personal abilities or disregarding safety measures.
Activity-Specific Conditions:
Neither DreamLifeGetaway nor its representatives shall be held liable if:
Satisfactory conditions for activities (e.g., surfing, hiking, or similar) are unavailable or do not meet expectations due to climatic, oceanic, or environmental factors.
Surf conditions are beyond your capabilities or comfort levels.
Visibility or access for activities is restricted.
Any sporting or leisure activity is deemed too dangerous or is prohibited due to safety concerns.
Participation in all activities is entirely at your own risk. DLG and its service providers are not obligated to assess or monitor your fitness, skill, or readiness for any activity, nor are they responsible for providing advice or updates on related conditions.
Rights to Restrict or Cancel Activities:
DreamLifeGetaway and its service providers reserve the right, at their absolute discretion and without liability or obligation to compensate, to prohibit or restrict any activity or to cancel or alter any service or itinerary as they deem necessary.
Client Responsibilities:
It is the responsibility of each client to thoroughly review their itinerary and ensure all details align with their instructions. Any discrepancies or errors must be reported to DLG within a reasonable time. Failure to do so will result in the assumption that all details are correct. Requests for corrections made outside a reasonable timeframe or after payment may be treated as booking changes and may incur additional fees.
Accuracy of Information:
DreamLifeGetaway does not guarantee the accuracy or completeness of any information provided by its employees, contractors, agents, or representatives, nor by its service providers. Participants are responsible for verifying details and understanding that any statements made by DLG personnel or associates are not guaranteed to be comprehensive or binding.
Disclaimer Regarding Uncontrollable Factors
DreamLifeGetaway will not be held responsible for conditions such as weather, wave quality, or unforeseen circumstances affecting the enjoyment or feasibility of any planned activity. These factors are beyond our control, and refunds or compensation will not be provided for such situations.
You understand and accept that travel experiences may involve risks, and DreamLifeGetaway is not liable for the actions or negligence of third-party providers. By proceeding with your booking, you agree to these terms and assume all risks associated with your participation in activities.
Agreementt
- By booking a trip with DreamLifeGetaway, participants acknowledge that they have read, understood, and agree to abide by these terms and conditions.
- These terms and conditions constitute the entire agreement between the participant and DreamLifeGetaway and supersede any prior agreements or understandings, whether written or oral.

In order to meet its statutory obligation to provide a guarantee, Dream Life Getaway makes use of the guarantee scheme provided by VZR Garant (www.vzr-garant.nl/en). You can check that this is the case by visiting VZR Garant’s website and verifying that the organisation is listed as a participant.

VZR Garant’s guarantee applies within the limits of its Guarantee Scheme (which can be found on VZR Garant’s website). The Guarantee Scheme specifies the exact (travel) offering to which VZR Garant’s guarantee applies and what the guarantee entails. If services are not provided due to the financial insolvency of Dream Life Getaway, you can contact VZR Garant, which has its offices at Torenallee 20, 5617 BC Eindhoven, Netherlands, by sending an email to info@vzr-garant.nl or calling +31 (0)85 13 07 630.